Technical support engineer

Functie omschrijving

The Robotics and Discrete Automation division supplies products, solutions and services to increase productivity and ergonomics.  is a pioneer and one of the leading global industrial robotics companies and has the widest global footprint of any robotics company with presence in 53 countries. As part of the 2020 strategy, the company ventured in to a new area of robotics, outside the traditional manufacturing segments. We call this Service Robotics and within this business, our vision is to become the global leader in robotic products and solutions for the non-manufacturing markets such as intralogistics, healthcare and retail. The European Application Center (formerly Intrion) for Service Robotics is located in Huizingen, Belgium and specializes in robot-centric automation solutions for e-commerce, retail, fresh food, non-food and express parcel segments. Our portfolio ranges from robotic products to modular cells, engineered turnkey solutions and lifecycle management services. In this role you will be the first and consistent point of contact to provide effective solutions to customers facing technical problems related to the PLC layer of the delivered solution, from the incoming call to the final closing and reporting.

Your responsibilities

• Troubleshoot potential equipment failures and proactively take appropriate actions to offset/prevent problems and inform
• internal partners;
• Deliver outstanding and professional service, remotely or on-site, in key categories, e.g. planned maintenance, repairs,
• extensions, upgrades and retrofits, end-of-life services and replacements;
• Provide assistance for commissioning activities (i.e. final editing of as-built project files, editing and testing of procedures)
• and for conducting testing and verification activities for new projects;
• Provide sales support for change request based on knowledge of customers: specifications, prices, eventually planning;
• One week a month be available round the clock as first-line support for clients with any problems (via phone, modem
• connection and/or on the spot intervention);
• Suggest product and process improvements to enhance operations and customer service

Gezocht profiel

• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of industrial
• automation;
• Knowledge of PLC programming, robotics and standard field components in automatization like frequency drives,
• scanners, security systems….
• We welcome young graduates or equal by experience (at least 2 years);
• Customer orientated and ability to identify and assess customers’ needs to achieve satisfaction;
• A collaborative, solutions-oriented approach and strong communication skills;
• Able to cope with pressure, tight deadline and demanding customers;
• Willing to be on call one week during a monthly rotation;
• Willing to keep knowledge up to date on the latest developments in the used technologies;
• Willing to work occasionally on-site in Belgium or abroad;
• Fluent in Dutch or French with a good knowledge of English (German being an asset);
• Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your
• colleagues and the business.

Aanbod

This company serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions.

Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution.

• Our people and culture are the foundation of our success.
• We drive innovations through digitalization and make the difference for our customers and partners every day. 
• The company keeps the world turning, while saving energy every day.
• Fix contract